Refund policy
Effective date: September 23, 2026
1. 30 day money back guarantee on your first order
We want you to try immer+ GLP-1 support without risk. If you are not happy with your first order, you get your money back. You do not have to send anything back to us.
How it works
- Email info@immerdaily.com within 30 days of the delivery date of your first order.
- Include your order number and the email address you used to order.
- You do not need to send anything back.
- The date you send your email is what counts. If you contact us within 30 days of delivery you are covered, even if our reply takes longer.
- Once approved we refund the full amount to your original payment method within 5 business days. Your bank may need a few extra days to show it.
What the guarantee covers
- Your first order of immer+ GLP-1 support, including every item in that order.
- The full product price you paid. Shipping is free, so nothing is deducted.
- One guarantee per customer and per household.
What the guarantee does not cover
- Any order after your first order.
- Subscription renewals and later subscription deliveries.
- Requests sent more than 30 days after delivery.
Please keep the bottle rather than posting it to us. We do not operate a returns address, a parcel sent to us cannot be traced to your order, and a returned supplement can never go to another customer, so sending it back protects nobody. Your refund does not depend on it.
2. Damaged, wrong or missing orders
This is separate from the money back guarantee and it applies to every order, not only your first. If any of the following happens, tell us and we put it right at our cost, with nothing to send back:
- The order arrived damaged.
- You received the wrong item, or the order was incomplete.
- The seal was broken or missing on arrival. Do not take it. Contact us.
- Tracking says delivered and the parcel is not there.
- The order never arrived at all.
- You were charged for something you did not order.
Email info@immerdaily.com within 14 days of delivery, or within 30 days of the charge if nothing arrived, with your order number and a photograph where there is something to photograph. We send a replacement or refund that order in full, whichever you prefer, and we do not ask you to return anything.
3. Cancelling a recurring plan
You can cancel at any time. There is no minimum term, no notice period and no cancellation fee. Cancel before your next billing date and that charge does not happen.
Three ways to do it:
- Log in to your account and select "Cancel plan".
- Use the manage or cancel link at the bottom of any subscription email, including the reminder we send before each charge.
- Email info@immerdaily.com with the subject line "Cancel". We will cancel and confirm by email within one business day.
Cancelling stops all future charges immediately. You do not have to speak to anyone, sit through an offer or answer a survey.
Skipping, pausing and changing the date
If you have more than you need, you do not have to cancel. From your account you can skip the next delivery, pause the plan, change the delivery date, change the address or change the interval. Any of these can be done from the account page or by emailing us.
4. Stopping an order before it ships
Email us as soon as possible after ordering and we will stop the shipment if it has not been picked, then refund it in full. Once a carrier label has been created we can no longer stop it, and your first order is then covered by the guarantee in section 1.
The same is true of a renewal. If a plan charged and the order has not yet shipped, tell us within 30 days of the charge and we cancel it and refund it in full.
5. How refunds are paid
A refund goes back to the payment method used for the original purchase. We cannot refund to a different card or account. We issue it within 5 business days of approving it, and depending on your bank it then takes a few more days to appear. Your statement may show it as a credit rather than a reversal.
6. Before you file a chargeback
Please contact us first. Everything in this policy we can do faster than a bank can, and a chargeback locks the order while the bank investigates. Email info@immerdaily.com and we will resolve it.
7. Your statutory rights
Nothing in this policy limits any right you have under the law of the state where you live or under United States federal law, including your rights when goods arrive damaged, never arrive, or are not what was described.
8. How to reach us
MS Netvance LTD
45 Pentadaktylou
7737 Maroni, Cyprus
Email: info@immerdaily.com
Phone: +1 (626) 635-3791
This is our registered office, not a returns address. Please do not send parcels to it.